Version: January 2026. Multiserve is the trade name of Marc Vermeir, sole trader — Square de Meeûs 20, 1050 Ixelles (Brussels), Belgium — CBE 0727.162.082 — VAT BE 0727.162.082 — info@multiserve.be — +32 476 95 36 92. A PDF version (FR/NL/EN) is available on request.
1. Acceptance of Contractual Terms
Any order implies the full and unconditional acceptance of these general terms and conditions, which prevail over any terms issued by the client. Any derogation must be expressly agreed in writing by the independent contractor operating under the trade name “Multiserve”.
2. Offers, Orders and Irrevocable Commitment
Quotations, studies and project proposals are issued free of charge. Diagnostics and interventions are billable services, invoiced at Multiserve’s applicable rates, even where no subsequent order is placed. The validity period of Multiserve’s offers is limited to fifteen (15) days from the date of the quotation, unless otherwise expressly stated therein. An order becomes binding only after written confirmation by Multiserve. Documents provided by the client are binding only if expressly approved in writing. Orders for equipment are firm, final, non-returnable, non-exchangeable and payable in full upon order.
3. Timeframes
Deadlines are provided for indicative purposes only and shall not give rise to any indemnity in the event of delay, regardless of the cause.
4. Site Access and Interruptions
The client guarantees continuous and adequate access to the site. In the event of interruption or impediment attributable to the client or to a third party, Multiserve may extend deadlines, suspend or terminate the works. Services performed, supplies delivered and expenses incurred shall become immediately payable, increased by a lump-sum indemnity of thirty percent (30%) of the value of the unfinished works.
5. Prices and Transport
Prices may be revised to reflect changes in tariffs, costs and charges. Deliveries are made at the client’s risk, even when carriage-paid. Additional works not included in the initial offer will be invoiced on a time and materials basis or according to a supplementary quotation.
6. Warranty
The warranty applicable to equipment is limited to that granted by Multiserve’s suppliers. Works are deemed irrevocably accepted unless a written complaint is lodged within forty-eight (48) hours of completion. Hidden defects are warranted for one year, solely through repair or restoration. Any unauthorised intervention by the client or a third party voids the warranty.
7. Non-performance Attributable to the Client
In the event of unilateral cancellation, refusal of delivery, failure to respond following formal notice, or obstruction of access to the site, Multiserve may continue the execution of the contract or request its termination. The client shall owe a lump-sum, non-reducible indemnity of thirty percent (30%) of the value of the unperformed portion of the contract, without prejudice to Multiserve’s right to claim full compensation for the actual damage suffered.
8. Retention of Title
Delivered equipment remains the exclusive property of Multiserve until full payment of all sums due under the corresponding order.
9. Payment Terms
Unless otherwise agreed, works are payable as follows: sixty percent (60%) upon order, the balance as the work progresses. For real estate projects: 60% upon order, 30% at the start of the works, 10% upon commissioning. Orders for equipment are payable one hundred percent (100%) upon order. Any amount unpaid on the due date shall automatically bear interest at twelve percent (12%) per annum. If the delay exceeds three weeks after the due date, a lump-sum indemnity of twenty percent (20%) of the unpaid amount — minimum one hundred fifty euros (€150) — shall be payable, without prejudice to Multiserve’s right to seek additional compensation. Multiserve may suspend services, interrupt works and reclaim delivered equipment.
10. Recovery Costs
After four unanswered reminders, all recovery costs, including bailiff’s fees, shall be borne in full by the client.
11. Disclaimer of Liability – Loss, Alteration or Corruption of Data
Multiserve shall in no event be held liable, whether directly or indirectly, contractually or extra-contractually, for any loss, alteration, corruption, destruction or unavailability of data belonging to the client or to third parties, regardless of cause. This exclusion applies notably, without limitation, in cases of: errors, omissions or negligence by the client or a third party; hardware or software failures; incompatibilities; viruses, malware, cyberattacks, intrusions; power outages; network disturbances; accidents; force majeure or unforeseeable events. The client acknowledges being solely responsible for the regular backup of its data. Multiserve assumes no obligation of recovery, reconstruction or compensation in relation to data loss.
12. Limitation of Liability
Multiserve’s total liability, irrespective of nature or legal basis, is in any event limited to the net amount (excluding VAT) of the order that directly caused the damage, with an absolute cap of five thousand euros (€5,000) per incident and per calendar year. Multiserve shall in no case be liable for indirect, immaterial or consequential damages, including but not limited to loss of business, loss of profits, loss of contracts, commercial prejudice, damage to reputation, loss of clientele, moral damage or data loss, even if informed of the possibility of such damages. This limitation does not apply in the event of wilful misconduct or gross negligence by Multiserve, nor to personal injury.
13. Professional Independence – Mutual Clients and Suppliers – No Exclusivity
The client acknowledges that Multiserve operates as a fully independent professional, without subordination or exclusivity. The fact that Multiserve also works with other clients or suppliers, including those identical or common to the client, shall in no event constitute a fault, unfair competition, contractual breach or ground for complaint. The contractual relationship entails no non-competition obligation, exclusivity or client reservation in favour of the client. Multiserve remains free to offer its services to any third party, including within the same industry or to partners, clients or suppliers also linked to the client, without this giving rise to any claim, indemnity or restriction of its professional activity.
14. Force Majeure
Multiserve shall not be held liable when non-performance or delay results from force majeure or any event beyond its reasonable control, including but not limited to: equipment failures, supply shortages, supplier delays, accidents, fire, water damage, serious illness, incapacity, strikes, lockouts, blockages, transport disruptions, cyberattacks, administrative decisions, natural disasters, exceptional weather conditions or any other unforeseeable event. In case of force majeure, Multiserve’s obligations are automatically suspended for the duration of the event, without indemnity to the client. If the situation persists for more than thirty (30) days, Multiserve may terminate the contract without indemnity.
15. Prior Site Compliance
The client guarantees that the existing installations comply with legal standards and technical requirements necessary for the proper execution of the works. Multiserve shall not be liable for pre-existing defects, faults, nonconformities or hazards. Any compliance work required shall be invoiced additionally after informing the client. Multiserve may suspend or refuse intervention if safety or compliance conditions are not met.
16. Equipment Provided by the Client
Where the client supplies its own equipment, products or materials, it assumes full and exclusive responsibility for them. Multiserve does not guarantee the quality, conformity, compatibility or performance of such equipment. Any delay, additional cost, damage or malfunction resulting directly or indirectly therefrom shall be borne by the client. Any additional intervention required shall be invoiced on a time and materials basis.
17. Intellectual Property
All plans, diagrams, drawings, studies, reports, configurations, programming, technical documents, methods and know-how supplied or developed by Multiserve remain its exclusive intellectual property, even after full payment. The client acquires no intellectual property rights. Any reproduction or disclosure without prior written consent is prohibited.
18. Confidentiality and Protection of Client Information
Multiserve undertakes to treat as strictly confidential all information communicated by the client, including passwords, credentials, access codes, technical configurations, personal data and commercial or sensitive information. No client information will be disclosed to third parties without the client’s prior written consent, except where required by law or by an administrative authority. Multiserve takes all reasonable measures to ensure its security and non-disclosure. Technical access credentials and sensitive data are kept only as long as necessary for the performance of the contract and are deleted upon the client’s simple written request.
19. Applicable Law and Jurisdiction
Belgian law applies exclusively. In the event of a dispute, only the courts of the judicial district of Brussels shall have jurisdiction, even in the event of multiple defendants or third-party claims.
20. Consumer Clients – Right of Withdrawal
Where the client is a consumer and the contract is concluded at a distance or off-premises, the consumer has a right of withdrawal of fourteen (14) calendar days from the conclusion of the contract (or from delivery, for goods), which may be exercised by an unequivocal statement sent to info@multiserve.be.
This right does not apply, however: (a) to urgent maintenance or repair work expressly requested by the consumer at their home; (b) to goods made to the consumer’s specifications or clearly personalised; (c) to services fully performed before the end of the withdrawal period, where performance began with the consumer’s prior express consent and acknowledgement that the right of withdrawal is lost once the contract is fully performed; (d) to digital content supplied on an intangible medium where performance began with the consumer’s express consent.
If the consumer expressly requests that performance begin during the withdrawal period — in particular by signing a quotation or order form containing such request — and subsequently withdraws before full performance, the consumer shall pay an amount proportional to the services already provided as well as for any equipment already ordered, delivered or installed at their request.
For the remainder, these terms apply to consumers within the limits of the mandatory provisions of the Belgian Code of Economic Law.